Everyone who has ever purchased a measuring system knows this. The true quality of the supplier is not only shown in printed words on a data sheet or a favorable offer. It shows itself when it comes to essential after-sales support. Be it the annual calibration, help, and support during commissioning, training for changing operating personnel, or bridging bottlenecks in your own measuring device. Particularly attentive readers of our blog series are certainly looking forward to what Kaye has had to offer in this area from the beginning.
Pre- and After Sales Service Makes the Difference
As briefly mentioned in our History Blog Post Part 9, the origins of the company go back to advisory activities for the industry in the context of accurate temperature measurement. Even here, the consideration of the complete life cycle of a possible measurement solution was part of the consulting concept. Thus, not just the selection of a technical solution, but also the subsequent support, the so-called after-sales. Based on the experience gained back then, it was clear to our company founders after the transition to a system provider. The technical solution of a measurement task is only one component of the entire solution. Application-related adjustment, commissioning, user training, accredited calibration and repair, a complete and detailed documentation, the provision of necessary accessories, and professional support after installation make the difference. In today's issue, we would like to delve a bit deeper into the important building blocks of service and rental.
How is this experience realized in our time at Kaye?
The maintenance and calibration of validation and monitoring systems are essential for their best possible function and compliance with regulatory requirements. Through the connection with quality management systems such as NAVLP (National Institute of Standards and Technology/ USA), CNAS (China National Accreditation Services), NABL (National Accreditation Board for testing and Calibration Laboratories/ India), DAkkS (Deutsche Akkreditierungsstelle GmbH), and ISO17025, external monitoring and continuous adjustment of the service services are ensured. The service is rounded off by annual calibrations, repair services, and product upgrades that are carried out by trained specialist personnel and certified partner companies. With service locations worldwide, comprehensive support for all Kaye products is offered. Individual service agreements and access to all service parts required by the manufacturer guarantee high availability of the systems used and help minimize possible downtimes.
And how do we support users in bottlenecks and validation peaks?
Short-term or long-term rental solutions offer a flexible and situation-adapted solution. An extensive, well-maintained rental park of all Kaye systems offers the possibility to use additional measuring systems for short-term or long-term bridging of bottlenecks in one's own equipment park. Renting additional measuring equipment for short-term increased validation and qualification requirements in companies minimizes potential downtimes and ensures the operational readiness of the facilities.
Conclusion
In this blog post, we illuminate the importance of excellent after-sales support. Kaye offers more than just high-precision measuring systems - Kaye offers a comprehensive package based on 65 years of customer experience. Thanks to worldwide accredited service locations and flexible rental solutions, Kaye acts as a reliable partner. The use of Kaye systems extends from commissioning through support to maintenance. Because as a wise head once stated: A measuring system is only as good as its service.
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