Service Agreements
Equipment Maintenance Service Agreements
We offer Gold and Silver Equipment Maintenance Agreement programs designed to meet your critical calibration and maintenance needs. Our Maintenance Agreement programs go beyond normal calibration procedures offered by other third party calibration houses and offer additional value, services, and long term reliability that only the manufacturer can provide.
Key Benefits:
- High accuracy laboratory accreditation under NVLAP/DAkkS according to ISO/IEC 17025
- Customized plan offers annual or semi-annual calibrations with on-site or factory services
- Factory-trained and certified technicians perform all calibrations and repairs
- Quantity discounts based on the number of instruments
- Ability to lock in pricing on long term agreements
- Simplified RMA process and delivery prioritization
Gold Agreement – Calibration & Extended Warranty:
- Repairs are fully covered during the term of the agreement
- Annual / Semi-Annual Factory calibrations and/or On-Site Calibrations
- Full warranty on all required repairs and service (parts & labor)
- Ability to lock in current year pricing with 2 or 3-year option
- Expedited, paid return shipping
Silver Agreement – Calibration :
- Annual / Semi-Annual Factory or On-Site Calibrations (based on product)
- 25% Discount on any required repairs (Labor and Parts)
- Quantity discounts based on number of instruments
- Simplified RMA process and delivery prioritization
- Ability to lock in pricing on long term agreements